FAQ

Welcome Bluegrass Banjo Pickers to BanjoTeacher.com
Owned and operated by Ross Nickerson. Serving Banjo Students online since 2001
Banjoteacher.com features quick shipping and reliable customer service.
We also feature safe and secure credit card transactions from top credit card company Echo.
Now featuring free US shipping on all instructional Books/CDs/DVDs
details below

Customer Reviews

........WOW FAST DELIVERY, I'M PICKING AND A GRINING!

All BanjoTeacher.com accessories and instruction materials are money back satisfaction guaranteed!
If you are not satisfied for any reason you can return items for a full refund.

Banjo Sales

Banjo's are covered by the manufacture's warranty of Gold Tone, Gold Star, Morgan Monroe and UPS insurance.
Their warranty's are very good too.
Banjo FAQs

Frequently Asked Questions


Do you accept phone orders? Yes, Call anytime between 10AM and 10 PM 1-866-322-6567 7 Days a week!

We accept Visa, Mastercard, Discover, American Express and Paypal.

If your ordered hasn't arrived in a week (international 2 weeks), let me know right away. email

If your box arrives with a missing item, let me know right away. email

CDs and DVDs are lifetime guaranteed even if your dog eats it, let me know and I'll replace it at no charge. email

Free US shipping on Multiple orders of instructional Books/CDs/DVDs
We offer discounts and free shipping on multiple Book, CD or DVD orders however you need to order from either of these three discount pages.
Book Discounts / DVD Discounts / CD Discounts
If there is a combination of Books, CDs or DVDs that you want and don't see listed on these pages, call me, I can easily discount them and extend the free shipping. My shopping cart software is not sophisticated enough to formulate multiple book orders into free shipping when ordered one at a time.


There are no shipping charges on E-Books or Online Lessons
Download order instructions questions / click here

If my site gets confusing in any way and you can't find, or purchase what you want for some reason, please call me 1-866-322-6567

Please report broken links or anything I can fix for you


Banjos are all free shipping to the US lower 48 states.

Overseas, International
, Hawaii and Alaska Banjo orders

I extend a 25.00 credit to all international, Hawaii and Alaska banjo orders to balance the free US shipping I offer. I only ship Goldtone Banjo's overseas, not Gold Star or Morgan Monroe. Banjo orders from Australia. Please email me for a shipping quote before ordering online. To get a shipping quote anywhere, please email me with your complete address.

Banjo Sales Cancellation Policy
Since Banjo's are shipped free, if a banjo was to be returned for a reason other than a warranty issue, deducted from the refund would be the shipping costs to and from, the $30 banjo set up cost, cc transaction fee of 7.50 and 15% restocking fee. What this boils down to in simple terms, is, if its not a warranty issue and you return the banjo, I'll gladly refund your money, all that I ask is that I recover the costs I incurred in selling you the banjo.

Morgan Monroe, Gold Star Banjo Package orders and free items included. Some Books, DVDs, or accessories that are included with the banjos may come separately. Don't be alarmed if one arrives before the other.

Mailing list members vs. members only site. BanjoTeacher.com mailing list members and the BanjoTeacher.com members only site are different. If you join the members site, there is a 29.95 subscription fee but you get a lot more instructional value with the paid subscription.

Member Questions

If you are a BanjoTeacher.com All Access Members Site member and you also have purchased Online Lessons or E-Books, the passwords are different!

I put it my Banjo Teacher.com username and password when purchasing at the shopping cart but it dos not recognize it?
If you are a member of BanjoTeacher.com (customers who have joined paying the yearly subscription to access the free lessons and member discounts) Your username and password for the members site is entirely different and not associated with your shopping cart account. Sorry for any confusion, please create your own username and password when making purchases.

We ship the next day in almost all cases. If for any reason we can't, we will contact you and give you an approximate time. Goldtone Banjos ship within three working days.

Banjo orders from Australia.
Please email me for a shipping quote before ordering online.


Member Discounts

To take advantage of the member discounts, log in to the members site and get the discount code, then enter it when checking out.

The 25% discount covers all instructions items like Books, CDs, DVDs and Online Lessons. Accessories and banjos are already discounted but I do have some accessories like tuners and capos on sale at lower prices for members with the discount already figured in to the price.

Download Instruction Questions
If you have clicked on this link looking for your download instructions, hit the back button in your browser and you should see something that looks like this box below.
If for any reason the automatic download link is not working or you are having any difficulty accessing your Online Lessons or BanjoTeacher.com membership please email me immediately so I can fix it for you asap. help@banjoteacher.com
Thanks for your order! We really appreciate your business.
To download your purchased files, visit our Customer Service section, or click on Download Product Files.
The download link is highlighted and called Download Product Files.
You click on that and then download the instructions for accessing your links. Be sure and save those instructions to you computer so you can access them later or from a different computer

Phone orders at BanjoTeacher.com
Please Bookmark Banjo Teacher.com and check back as we grow.

BanjoTeacher.com/Accept no imitations!
At BanjoTeacher.com we feature a 30-day money back satisfaction guarantee on all products and services.
Goldtone and Morgan Monroe Banjos are protected by their warranty

Visa, Mastercard, American Express, Discover
and
Paypal accepted



Copyright 2001 - 2011 - BanjoTeacher.com / Accept no imitations!

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